Last updated: March 2026
Hey Trader sells digital software products and subscription-based access to proprietary TradingView indicators, Telegram signal delivery, and analytical tools. Because our products are delivered digitally and often unlock immediately on payment, we operate a clear, fair refund policy consistent with digital-goods industry practice and Razorpay merchant guidelines.
Once payment is successful, our team schedules delivery of your product — either automatically (Telegram + dashboard) or manually within 4 hours for TradingView invite-only indicators. Because access, once granted, cannot be revoked without loss of value to the customer, refunds are treated on a case-by-case basis under the specific eligibility rules below.
You are eligible for a full or partial refund in the following situations: (a) DUPLICATE PAYMENT — if you were charged twice for the same order due to a technical error, the duplicate amount is refunded in full; (b) FAILED DELIVERY — if we are unable to deliver your product within 48 hours of successful payment (e.g. TradingView invite could not be activated because of a platform issue and no alternative could be offered); (c) PLATFORM ERROR — if you were charged for a product that never existed or was mispriced due to a website bug, and access was not delivered; (d) INCORRECT PRODUCT — if you received access to a product different from the one you purchased and we cannot correct it within 48 hours.
Refunds are NOT available in the following situations: (a) You changed your mind after receiving access; (b) You did not use the product during your subscription period; (c) You are unsatisfied with the trading results — the Service is educational/analytical and does not guarantee outcomes (see Disclaimer); (d) You share access or violate our Terms; (e) You submit a chargeback dispute with your bank without first contacting us in good faith; (f) The subscription is on a promotional/discounted offer explicitly marked "non-refundable"; (g) You have already been granted a refund on a previous order.
If Razorpay confirms a duplicate charge, the extra transaction is refunded to the original payment source within 5–7 business days of our verification. You do not need to submit a formal request — our finance team monitors duplicate charges daily. If you notice a duplicate before we do, please email support@heytrader.in with both transaction IDs.
If your payment fails at Razorpay but the amount was debited from your bank/UPI/card, Razorpay typically auto-reverses the amount within 5–7 business days. No refund request is needed. If the reversal does not occur within 7 business days, contact us with the transaction ID and we will coordinate with Razorpay on your behalf.
You can cancel any active subscription at any time from your account dashboard or by emailing support@heytrader.in. Cancellation stops future renewals — you will continue to have access until the end of your current billing period, and the current period is not refunded pro-rata. There is no cancellation fee.
Send an email to support@heytrader.in from your registered email address, including: (i) your Razorpay transaction ID or order number; (ii) the date of payment; (iii) a clear description of the issue and which eligibility category (Section 2) applies. Our team reviews every request within 3 business days and responds with the decision.
Once approved, refunds are initiated to the original payment source within 3 business days. Depending on your bank or card issuer, the credit appears in your account within 5–7 additional business days (up to 10 business days for international cards). We will share the Razorpay refund reference number by email so you can track it.
Before disputing a charge with your bank, please contact us — we can almost always resolve legitimate concerns faster and more fully than a chargeback. Unfounded or fraudulent chargebacks may result in immediate account termination without refund, and may be reported to Razorpay and credit-fraud databases.
Refund-only email: support@heytrader.in (subject line: "Refund Request — <your Razorpay order ID>"). General queries: /contact. We respond within 1 business day and complete every review within 3 business days.